DEPARTMENT OF HOMELAND SECURITY
UNITED STATES COAST GUARD

STATEMENT OF WORK FOR
INTERNET AND CABLE SERVICE

AT

U.S. Coast Guard Station Grand Isle
453 Admiral Craik Drive
Grand Isle, LA 70358

GENERAL REQUIREMENTS

PART 1 GENERAL

1.01	INTENT: The intent of this project is to obtain services for Internet and Cable Television for a Base Year and four (4) one-year Option Periods at US Coast Guard Station Grand Isle.

1.02 	OBJECTIVE: The Government’s objective is to provide reliable and consistent internet and cable television services to designated areas within the station, supporting operational needs and morale.

1.03 	SCOPE OF WORK: Contractor shall furnish all labor, materials, equipment, and technical expertise necessary to provide and maintain Internet and Cable Television services at Station Grand Isle. This includes, but is not limited to:

Internet Service:
•	Provision of high-speed internet service with a minimum guaranteed bandwidth of 1 gbps download/upload to designated locations.
•	Installation and maintenance of necessary modems, routers, and network equipment to ensure reliable internet connectivity.
•	24/7 technical support for internet service issues.
Cable Television Service:
•	Provision of a standard cable television package.
•	Installation and maintenance of cable boxes and related equipment in designated areas.
•	Provision of a channel lineup guide.
•	Technical support for service issues during regular business hours.
Maintenance and Repair:
•	Prompt response to service outages or technical issues reported by the Government.
•	Routine maintenance of all equipment to ensure optimal performance.
•	Repair or replacement of damaged or malfunctioning equipment.
Relocation and Disconnection:
•	Handle cable and internet relocation requests when required.
•	Handle any disconnections requests when required.
•	No additional services are authorized without written permission from the contracting officer or their representative.

1.04 	QUALIFICATIONS: Contractor shall provide personnel who have the knowledge, qualifications, and working experience to install, maintain, and troubleshoot internet and Cable TV services. Contractor must possess all necessary licenses and permits required to perform the work.

1.05 	CONTINUITY OF FACILITIES OPERATION: Schedule work to minimize disruption to the station’s normal operations. Notify the Facilities Engineer or representative a minimum of 2 business days in advance of any service that requires access to Government facilities or may impact operations. Perform all on-site work between the hours of 8:00 AM and 3:00 PM, Monday through Friday (federal holidays excluded), unless otherwise approved by the Contracting Officer or Contracting Officer’s representative. Contractors shall obtain temporary passes for the duration of the contract.

1.06 	GOVERNMENT FURNISHED MATERIALS: None.

1.07 	SITE VISIT: Bidding contractors are encouraged to make a site visit prior to providing a quote for services. Site visits should be performed between the hours of 8:00 AM – 3:00 PM, M-F excluding federal holidays. All site visits should be scheduled with the Contracting Officer, Facilities Engineer and/or their representative. All proposals submitted shall be subject to a technical review by the Facilities Engineer and the Station IT Department, prior to contract award.

1.08 	PERFORMANCE STANDARDS. Proper adherence to all safety procedures is required prior, during and after work being performed. The contractor shall furnish all personnel with and require donning of required personal protective equipment (PPE), including but not limited to gloves, eye protection, and appropriate footwear. The contractor shall safeguard the public and Government personnel, property, materials, supplies, and equipment exposed to contractor operations and activities, and avoid interruptions of Government operations in the performance of services.

A. All installations and repairs will be coordinated with a Station Grand Isle, Point of Contract or designated IT personnel.

B. No services outside of this Scope of Work will be performed without express written authorization from the Contracting Officer.

1.09 	DELIVERABLES. The contractor shall provide the following deliverables:

•	Monthly Invoices: Itemized invoices detailing the services provided, including internet bandwidth, cable television channel package, and any additional charges.
•	Service Level Agreement (SLA): Document outlining the guaranteed uptime, response times for service outages, and other performance metrics.
•	Troubleshooting Reports: Documentation of any service outages or technical issues, including the cause of the problem, the resolution, and the time taken to resolve the issue.
•	Updated Channel Lineup: Provided whenever there are changes to the CATV channel lineup.
•	Electronic Records: Maintain electronic records of all services performed, easily accessible for review by the Government.

POC contact information:
Unit Point of Contact: Canady Strong
Email: Canady.C.Strong@uscg.mil
Phone: (504) 382-4311

1.10	LIABILITY OF DAMAGES: The contractor shall be liable for all damages to Government equipment and property when such damage is due to fault or negligence of the contractor. The contractor shall be responsible for all damage or injury to people that occur as a result of the contractor’s fault or negligence. The contractor shall take proper safety and health precautions to protect the work of the workers, the public, and the property of others. The contractor is responsible for any damage caused during installation or repair work, including damage to walls, wiring, or other infrastructure.

1.11 PERIOD OF PERFORMANCE: The contract shall consist of (1) twelve-month base period and four (4) twelve-month options periods, to be exercised at the discretion of the Government, as follows:

PERIOD	Start Date	End Date	
Base Year	August 1, 2026	July 31, 2027	
"Option Year 1"	August 1, 2027	July 31, 2028	
"Option Year 2"	August 1, 2028	July 31, 2029	
"Option Year 3"	August 1, 2029	July 31, 2030	
"Option Year 4"	August 1, 2030	July 31, 2031	

END OF SECTION